Osborne Enterprises will never willfully disclose individually identifiable information about our customers to any third party, without first having that customer's permission.
On certain order and appraisal forms, customers may provide however much personal information as they choose. The customer controls the personally identifiable information sent to us. However you choose to interact with, or order from, Osborne Enterprises, you have our guarantee of privacy.
Osborne Enterprises gathers only essential information from our customers the minimum necessary to allow us to perform the service that you seek from us.
To serve you effectively, we may ask for a name, address, phone, and email address. You do not have to answer these questions although not doing so may limit the degree of service we can offer.
Customers paying by credit card may submit the essential card information using our online forms. They may also send it by fax or speak to us personally on the phone. Though such information is competely secure with Osborne Enterprises, we do want you to feel comfortable with the procedure.
We neither catalog traffic patterns nor do we secretly collect any information at any of our sites.
We do not use "cookies" for any purpose (except sometimes with milk).
As part of our service, we provide links to sites that we feel might be of interest to our visitors. At some point, we visited and approved each of these sites; however, we cannot be responsible for changes made there, nor can we offer any privacy guarantees on their behalf. Consult them directly for answers to those questions.
It is not our policy to send unsolicited e-mails. Unless it pertains to some ongoing business between us, you will not receive mail from us. You may, on very rare occasion, receive mail from one of our associates. Be assured that before we give our permission for such contact, we have reviewed and approved the mailing.
Osborne Enterprises & Jellyroll Productions has been in the same business since 1975. Our reputation is absolutely spotless. We have served hundreds of thousands of customers and have never had an unresolved complaint. Our products are sold with a conditional guarantee, specifically covering factory-flawed items. Contact us for full details about our return/replacement policy.
If any portion of our Privacy Statement is unclear, please call one of our Customer Service representatives at (360) 385-1200 (8 a.m. to 6 p.m. Pacific Time, M-F). We will strive to answer any questions you may have.